Subscription
Subscription Management
Manage your Festie subscription plan, billing, and account limits.
Current Plan
Free Plan
- Up to 50 candidates
- Up to 10 programmes
- Basic reporting
- Standard support
- Public fest website
Pro Plan
- Unlimited candidates
- Unlimited programmes
- Advanced analytics
- Priority support
- Custom branding
- Advanced reporting
- API access
Billing Information
Payment Methods
- Credit/Debit cards
- PayPal
- Bank transfers
- Invoice billing
Billing Cycle
- Monthly billing
- Annual billing (20% discount)
- Custom billing periods available
Invoices
- Download invoices
- View billing history
- Set up automatic payments
- Configure billing notifications
Plan Limits
Free Plan Limits
- Candidates: 50 maximum
- Programmes: 10 maximum
- Teams: 20 maximum
- Storage: 1GB
- API Calls: 1,000/month
Pro Plan Limits
- Candidates: Unlimited
- Programmes: Unlimited
- Teams: Unlimited
- Storage: 100GB
- API Calls: 100,000/month
Upgrading Your Plan
From Free to Pro
- Go to Subscription settings
- Click āUpgrade to Proā
- Choose billing cycle
- Enter payment information
- Confirm upgrade
Immediate Benefits
- Access to all features
- Increased limits
- Priority support
- Advanced analytics
Downgrading Your Plan
From Pro to Free
- Navigate to Subscription settings
- Click āDowngrade to Freeā
- Confirm the downgrade
- Review data retention policy
Note: Some data may be archived or removed when downgrading.
Payment Issues
Failed Payments
- Update payment method
- Retry payment
- Contact billing support
- Set up payment alerts
Refunds
- Request refund within 30 days
- Contact support for assistance
- Review refund policy
- Process refund requests
Enterprise Plans
Custom Solutions
- Dedicated support
- Custom integrations
- On-premise deployment
- White-label options
Contact Sales
- Schedule a demo
- Get custom pricing
- Discuss requirements
- Plan implementation
Support
Billing Support
- Email: billing@festie.app
- Phone: Available for Pro users
- Live chat: Available 24/7
Technical Support
- Documentation
- Video tutorials
- Community forum
- Direct support channels
Last updated on