Account

Account Management

Manage your Festie account settings, subscription, and personal information.

Change Password

To update your account password:

1. Navigate to Account settings
2. Click on “Change Password”
3. Enter your current password
4. Enter your new password
5. Confirm the new password
6. Click “Update Password”

Password Requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character

View Subscription Status

Check your current subscription plan and billing information:

1. Go to Account settings
2. Click on “Subscription”
3. View your current plan details
4. See billing history
5. Check next billing date

Subscription Plans

Free Plan

• Basic fest management
• Limited candidates and programmes
• Standard support
• Basic reporting

Pro Plan

• Unlimited candidates and programmes
• Advanced analytics
• Priority support
• Custom branding
• Advanced reporting features

Billing Information

Update your billing details:

1. Navigate to Account > Billing
2. Update payment method
3. Change billing address
4. View invoices and receipts
5. Download billing statements

Account Settings

Personal Information

• Update your name and email
• Change profile picture
• Update contact information
• Set notification preferences

Security Settings

• Enable two-factor authentication
• Manage active sessions
• View login history
• Set up security questions

Notification Preferences

• Email notifications
• SMS notifications
• Push notifications
• Customize notification types

Data Export

Export your fest data:

1. Go to Account > Data Export
2. Select data types to export
3. Choose export format (CSV, Excel, PDF)
4. Download the exported file

Account Deletion

To delete your account:

1. Navigate to Account > Danger Zone
2. Click “Delete Account”
3. Confirm your password
4. Type “DELETE” to confirm
5. Click “Permanently Delete”

Warning: Account deletion is permanent and cannot be undone. All data will be permanently removed.

Support

Need help with your account?

• Check our FAQ section
• Contact support via email
• Use the in-app chat support
• Schedule a call with our team

Privacy and Security

We take your privacy and security seriously:

• All data is encrypted in transit and at rest
• Regular security audits and updates
• GDPR compliant data handling
• SOC 2 Type II certified infrastructure